We don’t ‘target’ particular experience levels; our classes are suitable for ALL experience levels and spiritual leanings! There is time to breathe, time to rest and time to laugh out loud! {never suppress a smile or a laugh in Yoga class}! And at the end of class there is time to KNOW you have just taken care of yourself in the BEST possible way!  The ‘technical’ side of practice is there every class but we try to help our practitioners, via VERBAL GUIDANCE, move through the technical into a SPACE OF GRACE where they will LISTEN to their body’s WISDOM, a place where they OWN THEIR PRACTICE.

Our class pricing is a simple principle.  You pay for what you use.  There is a ‘drop in’ rate and a discounted rate based on investment in a ‘block’ (which equates to a lower rate per session).

Admission

No Late Admission Classes are commenced at pre-set clearly notified times. Plan your schedule accordingly. The reception is locked just prior to class commencing. After class has commenced please do not attempt to enter the studio as refusal may disappoint.

First Time Practitioner Admittance
First time practitioners who have not hydrated will not be admitted to class.

This is for their own comfort and safety and preservation of experience. Turn up for a Bikram Yoga class dehydrated and it is downhill all the way; the teacher cannot have this individual’s dehydration discomfort, which was preventable if the individual properly prepared, on their conscience whilst they are teaching. Hydrate well before coming to class; depending on the individual’s hydration status upon committing to coming to their first class, it can sometimes take a few days to get to full hydration.

First time practitioners who do not turn up early to register will not be admitted to class to practice (30 minutes prior to start is requested). Depending on how busy it is in reception we may be able to accommodate the occasional late newcomer. However, please don’t be offended if the reception is busy and the teacher deems the late attendance and resultant timeframe too tight to prepare the newcomer for their first class at YM. This is Yoga Matters policy in order to preserve the first time practitioner’s first experience of Bikram Yoga as something extraordinary; not a rushed, stressful experience.

Bikram Yoga is like nothing you have ever tried before. The student needs time to read and consider the prohibitions/cautions/waiver document, talk with the teacher, get settled in a suitable area of the room for first timers, relax and get their bearings. The other practitioners in the class cannot be held up for these considerations if a new practitioner turns up at 5 mins before a class starts. After your first class experience you can turn up whenever you wish in accordance with the normal admission’s policy.

This policy also stands if you are first time at YM but have experienced Bikram Yoga elsewhere. Please remember this is a dedicated Yoga studio, not a gym or sports complex. We welcome ALL to join our Yoga family but will not be rushed or pressed to remodel the registration process if any experienced practitioner attempts to demean it simply because it doesn’t suit them. Admittance in these circumstances will be on an individual basis.

First Time Practitioners – Please Note   Yoga Matters is not a gym; it is a dedicated Yoga studio; therefore the environment and how things are done may be a bit different if your previous experience of Yoga was in a gym.  Please keep an open mind which will be more conducive to enjoying this new experience.  Existing knowledge and experience can act as a barrier to receiving what information your Yoga instructor has to offer.  We want you to enjoy your first class experience.

Booking

First Time Practitioners Booking We like to know when we can expect first time practitioners so please do book. For those who have not attended at Yoga Matters before but wish to book they can register for a class via text or email without having paid as a one off concession to the policy. After first class normal booking procedures applies.

Drop In

Practitioners are ALWAYS welcome to ‘drop in’ to get a space anytime but may find some nights (Monday to Thursday particularly) are busier than others and spaces may fill quickly so may wish to consider coming really early to secure a space or alternatively ‘book’.

Booking Procedure

• In order to book, credits must be held (please refrain from asking for exceptions to this as it is not fair on the practitioners who follow the procedure)
• Credits can be purchased by cash or cheque in minimum blocks of 10 only at reception
• Whilst first time practitioners may book their first class without credits, thereafter sufficient credits must be held to effect a booking
• After first class YM will take your booking without credits being held IF you state you are intending to purchase them on the class you are booking into; this booking will be marked on the practitioners credits record card and be treated as a ‘normal booking with credits’ with class fees policy applying in the event of no show, late arrival or cancellation without due notice
• Credits can only be shared by ‘partners’ and/or with children under 18. They cannot be used to book friends
• YM recommends practitioners book on the day they are attending as they are more likely to be certain they can make the class (rather than booking too far in advance)
• However, when booking on the day please ensure you are definitely going to be able to attend as the class fees policy will be invoked if this changes (please carefully read policy hereafter)
• Booking and Cancellation is done VIA TEXT to 07797 838376
• After 5p.m. for evening class or 9a.m. for morning class you can take your chances with text or phoning BUT there is no guarantee it will be seen or heard as practitioners start to file into the studio and it gets busy in reception; do try phoning, the teacher has more chance of hearing ringing tone but again, the teacher might be checking in new practitioners and may not be near the phone
• Giving notice of any cancellation is part of the commitment to being able to use the booking system; to enable us to free any space held for other potential practitioners
• The booker will receive a smiley face receipt in acknowledgement of their booking/cancellation
• On first time booking ensure sign off text with full name so instructor can then save name to phone for future recognition
• Please note texts made after 9p.m. in the evening, on bank/public/religious holidays or any days delineated as ‘studio closed’ may not receive a response until the next working day

Booking Notes

• Once you get receipt please don’t send a thank you text it is not required or necessary; a beep on my phone indicating a text means I have to check it in case it is a booking. Please note that I can take up to 24 bookings in a day prior to a class and every time my phone beep beeps I must engage with my phone in case it is a booking to acknowledge receipt; if 24 bookers then send a thank you to my receipt it means I have to engage with/check my phone 48 times; therefore, with all due respect and thank you for your politeness, please send necessary texts only.
• The phrase “is there space tonight” or similar posed questions will be taken to mean “will you book me in tonight” and you will get a smiley face receipt. Again, I cannot engage in “yes there is space, do you want to book?” type conversations on text. i.e. texts must be clear and specific to your meaning.
• Similarly, if you have not purchased credits and send a text “is there space in class tonight”, this is futile as I may take 20 bookings after answering such a text so my initial answer immediately becomes superceded. If I answer such texts in the affirmative ‘yes’ that is no guarantee of a space for the texter who does not hold credits.
• Regulars who always buy credits but occasionally run out, can book as usual, we will know from history that you will buy credits when you come to class again. The individual should understand that the late cancellation or no show policy and procedure still applies in the case of us accepting the usual booking and the class will be marked down on booking card against the next block of credits purchased.

YM TERMS FOR SELLING DISCOUNTED CLASS PACKAGES:

Practitioners are responsible for reading and understanding our policy/terms which are very clear and not open for discussion or negotiation:

Booking / Class Fees Policy

  • Classes cannot be pre-booked without fees having been paid first.
  • Fees paid for pre-booked classes will be forfeit if the student (1) does not show up for class (2) arrives too late to be admitted (3) does not provide minimum 24 hours notice of non-attendance.

Cancellation / Class Fees Policy

As part of your commitment to booking it is appreciated if you can let us know if you cannot then make the class. Please cancel VIA TEXT. You do not have to explain why. The teacher receives many long explanatory texts daily and unnecessary calls with explanations; these kind of texts and calls are not necessary and they use yours and the instructor’s valuable time and prana; a short text saying you cannot make it will suffice.

Please think carefully about booking because if you cancel the policy will be invoked in every event where due 24 notice has not been given or if a class is booked and cancelled on the same day. There are no exceptions to the booking cancellation policy. It is individual practitioner’s responsibility to be familiar with the booking procedure and policy which is clearly stated on YM website.

Whilst classes may be booked on the day via text up to 5p.m. or phone call after 5p.m. pre-booked classes cannot be cancelled or transferred to another day without minimum 24 hours notice.

Classes booked on the day may not be cancelled on the day or class fee will be forfeit.

Prior to first class admittance the student signs a form in which they confirm that they have/will read the Yoga class logistics, etiquette and future booking procedure/policy information (all available on this website). Thereafter the studio is not responsible for any lack of memory or understanding on the part of the practitioner of these terms of practice at the studio which are very clear and will be invoked without further reiteration to the practitioner. It doesn’t matter what kind of phrasing you use in your text; you cannot assume a class booking will be ‘transferred’.

Credits/Vouchers Terms Validity/Expiration

  • valid for 6 (six) months from date of purchase
  • non-transferable and non-refundable after three months from date of purchase
  • if not used within six months from date of purchase will expire without exception
  • prizes and rewards must be used within three months from date given
  • guest passes given are valid for one month
  • any ad hoc class passes/credits given by instructor (for whatever reason) must be used within two weeks from date given
  • {if you are that rare person that lets credits expire {!} you can re-invigorate remaining credits within 3 months post expiry for a £5 fee
  • if you ‘re-invigorate’ them in the last week of that post expiry period they will remain valid for 1 further month ‘post’ post expiry
  • after post expiry period of 3 months they  will expire without further recourse}

The discounted block of 10 classes are sold on the basis all 10 will be used; therefore any refund (within 3 months of purchase) of unused class fees will be calculated, not on discounted fee for remaining credits, but on ‘drop in’ fee for credits used and extra admin fee (£1 plus postage) which will be deducted from the amount paid for the block.

What to Wear

Classes are conducted in a heated room: It will be HOT. You will work hard. You will sweat! Your attire is important. Wear minimal gym style comfortable clothing; something comfortable with lycra that moves with you that you don’t have to be re-arranging. Expose as much area of skin as you feel comfortable with.

No long sleeve tops or polo necks. No baggy pants, these will cling and impede when they get wet. Surf or army fatigue shorts have no give in them and will impede and distract you in your practice. White tops go see through when wet. Your clothing should be minimal but keep you modest during practice. CLICK LINK to BLOG What to Wear

We don’t have shower facilities (hence the low class fee). Come dressed ready for practice under your outdoor clothes and have something warm to pull on over your Yoga clothes after class. There is one cubicle changing room for those who need a quick change

What to Bring

Water
Yoga Mat (or hire .50p)
Long Towel (to put on top of your mat, it should be no wider than your mat)

Mat Hygiene

We take mat care at the studio very seriously indeed. We want our practitioners to be comfortable and as you know mat hygiene is of great importance to us. Hence our willingness to invest in new mats so often. But we would like your help and would appreciate your consideration as follows:

A towel is a prerequisite and one cannot participate without one; they provide traction, comfort as well as sweat collection.

If you buy a new towel please wash it before you use it on a studio mat; dye from new towels often runs into our mats and it is nigh on impossible to get out, signifying ‘end of mat career’ at our studio ☺, as we cannot present them for further use for obvious reasons.

If you hire a studio mat please ensure that your towel aligns with the top of your mat where you place your face; makeup can transfer to mats and is a little harder to get off. This also ensures further hygiene benefits for the practitioner.

Dousing with water or is not permitted during class and excessive sweaters are expected to mop the floor area around their mat with their own towels brought to class for this purpose.

Practitioners should ensure their feet are clean especially when standing on studio mats; Ideally, if renting using a studio mat they should stand on a towel at all times.

If you hire a mat please do not roll it up or hang it after class; if you do this it will get missed as a mat that has been used and will not get the customary assessment/appropriate cleaning we give all used mats after every class. Please just leave it on the floor for us to take care of.

If you identify yourself as a ‘heavy sweater’ we would be grateful if you would please invest in your own mat. Please don’t be offended if we identify to you that you fall into the category of heavy sweater; this is a compliment! We are heavy sweaters too and proud! We always bring our own mats to class!  MatMatters

Mats have a limited life span dependant on usage; and we don’t want any stinky smelly mats hanging around our studio. We replace mats as and when appropriate. Our studio mats are frequently sanitized and dependent factors dictate the cleaning methods. We interchangeably use either/any of the following:
• clear cold water wipe/flush down
• hot water and mild detergent/soap solution
• solution that contains Eucalyptus oil which is antibacterial, antifungal, antimicrobial, antiviral. The antiseptic and deodorant nature of eucalyptus oil makes it a good room freshener for any sickbed atmosphere.

Method for Cleaning Mats

• Having wiped the surface of the mat to remove excess water/sweat, the surface of the mats are sprayed liberally; depending of the state of the mat the cleaner may be allowed to soak in a bit.
• Then the mat is wiped with a wet cloth to remove the cleaner; then wiped down with a clean soft dry cloth and method repeated on the other side.
• The mat has to be allowed to dry via a circulation of air and speed up the drying time. So they are hung in a manner that enables this (rail or over a chair!).
• If a mat is soaked through we take them home and put them in the washing machine (60 degree wash) or soak them in the bath overnight with a cleansing solution and hang them on our washing line to dry out.

We are careful that mats are rinsed/wiped thoroughly after this to ensure there are no strong smells left in case a practitioner might be sensitive to strong smells.

If you want to make up your own mat cleaning solution add 8-12 drops to a cup of water (distilled if you can) in a spray bottle, mix thoroughly (shake bottle); increase the drops of essential oils for stronger antibacterial/antifungal spray. Here is a list of essential oils you can use: eucalyptus, tea tree, lavender, lemongrass.

Etiquette Before Class

At Yoga Matters we are pretty laid back. NONETHELESS there are guidelines which must be observed to maintain the integrity of the class. Think about them before you come to class; they will enhance your experience:

• come to class properly hydrated (practitioners are responsible for hydrating throughout day prior to class) (see ‘admission’ on website)

• minimise eating before class and only eat light meals up to 2-3 hours before

• aim to turn up with 5 to 10 minutes before class commences so you can relax in the room

• NEW STUDENTS please refer to bookings, admission and cancellation policy on this website and familiarize yourself

• NEW STUDENTS please come at least 30 minutes early to register and to orientate yourself; arriving early ensures a stress free and relaxed beginning to your practice

• NEW STUDENTS please read and sign the disclaimer/waiver document

• class is 90 minutes – plan your schedule accordingly and discipline yourself to stay for the full 90 minutes

• all money exchanges should be conducted prior to entering the studio

• do not bypass reception without ‘checking in’ (even if the person behind reception is busy); if the instructor does not know you are in the room this can result in overbooking and the person who did not ‘check in’ will be asked to vacate the space

• always remove your shoes before entering the Yoga studio and place them with your bag in reception

• it is a barefoot practice – please ensure your feet are clean

• please ensure you have taken care of personal hygiene to remove any odour you may not be aware of

• no superfluous bulky items/clutter in class, sweaters, handbags, do not hang clothing on the rail in the studio

• remove any dangling or bulky jewellery

• ensure no offensive slogans on t-shirts/tops (turn top inside out if you forget)

• do not use foul or offensive language in reception or studio

• close all doors behind you as you move around the studio i.e. keep toilet, changing room and studio entrance door, please do not leave any open, we have just spent hours heating up the studio for your class experience, it takes seconds for heat to disappear through a door left open

• texting / calls should be taken/made in lobby outside reception (not in reception)

Etiquette During Class

• do not walk cross the studio during class time to access tissues or water; alert the instructor if you need such items

• do not bring glass/bottles into the studio

• ensure mobile phones are switched off or on silent / no general use of phones in the studio prior to class (although Kindle books may be used)

• leave the studio if you need to engage with your phone during class if you are on call or for any other reason

• do not chat during class

• do not chew gum in the studio

• avoid wearing heavy perfumes or colognes into class

• socks are not permitted in class unless you have a condition of the feet that is contagious

• do not enter or exit the studio during asanas unless you really have to

• toilet should be used just prior to class start; toilet breaks during class are ‘catching’; if one going triggers a third going then instructor will say something because they know if they don’t six or seven will think it is ok and trip off to the loo, movement like this during class creates a risk, disturbs the ambience of the class and is distracting (for majority, this need is a head thing)

however, if you really have to go do so quietly and move between asanas, never during

• ensure you have your own adequate supplies of tissues if needed

• ensure you have sufficient water at start of class

• do not use the studio tap to fill up during class time (this is noisy/disruptive)

• do not bring high sugar drinks or superfood in liquid form into class

• listen to and follow the instructions of the teacher; a large part of what is said is to help you practice safely

• do not douse yourself in water

• do not wipe your skin with towels

• profuse sweaters (i.e. where the area surrounding their mat gets flooded; these are rare) must have/use their own mat and for safety must bring an extra towel to mop up immediately after their class

• if a practitioner has a cold they must ensure they do not leave bits of tissue lying around after their class (kitchen roll is recommended for use on these occasions as it is stronger and does not disintegrate when it gets soaked)

• keep your personal belongings on your mat (including jewellery, glasses, tissues)

• adopt an attitude of non-judgement about yourself and others

• be mindful and focused moving in and out of the asanas

• be mindful of your body’s limitations; never force yourself into positions; don’t fight with your body

• never push yourself into any pain – pain is the body’s way of saying “ease off”

• show respect towards your fellow practitioners and be mindful of their space requirements

• do not fidget between asanas as this may distract others

• experienced practitioners who chose to go in the front few rows must set an example for those placed behind; keeping pace with the teacher, do not deviate from, vary or add any extra movements/asanas

• try to permit fellow practitioners placed behind you some view of the mirror (you do not have to sacrifice your own view to do this)

• a two minute ‘conscious relaxation’ period ‘is built in’ to the 90 minute class duration; class ‘isn’t over ‘til the signing bowl sings’ at the end of this duration

• during this conscious relation please do not start pulling on clothes or rolling up mat

• PLEASE take your final Savasana

Etiquette After Class

• leave the room QUIETLY after your class as some people may take longer time for quiet meditation / Savasana /

• leaving quietly means your demeanour should be that of a person who does not want to wake a sleeping child i.e. do not talk in the Yoga room whilst others are in Savasana, do not pack up your bag/belongings noisily in the Yoga room, tred quietly, softly, carefully and open/close doors softly

• if you absolutely had to leave early please do not hold loud conversations in reception

• ensure you take all your personal belongings after class; left items cannot be stored indefinitely

• keep tabs on your electrolytes and drink plenty of water after class

Security

The practitioner is responsible for their own personal property and the studio and teachers are not responsible for any items that are inadvertently left or have gone missing. We lock the reception door just prior to start of class. It is not uncommon for instructors to note cash, jewellery or phones deliberately left on the floor beside a bag or exposed in a shoe. Whilst items are generally quite safe, common sense really must prevail and Yogis should take responsibility to secure/tuck such items carefully away somewhere that feels safe to the practitioner before an incident occurs. Small valuable items can be kept on the mat during practice. Items inadvertently left behind are generally safe but the studio owners are not responsible for left items. Please don’t use the studio to store cosmetics or water bottles for your next class; such items are disposed of regularly for hygiene and lack of space reasons and you may feel disappointed if they are not there next time you come.

Terms

The content of ‘Love Prep’, the Disclaimer and Waiver that you sign on entry to your first class constitute the terms and conditions under which YM offers its services to Yogis who wish to participate in YM classes. Please read them and re-read them periodically so that you are familiar and comfortable with them. Have due regard for them; they will enhance your experience. Please don’t blindly sign your undertaking/disclaimer/waiver and then promptly ignore its stipulations. Instructors at YM want to connect with all those who walk through our doors. There is one instructor per class but a multitude of different students/personalities with differing needs and differing ideas of what a Yoga studio is or how it should be run: all looking to that one instructor.  Reading, knowing and abiding by the terms/etiquettes are a good way to find that first common ground so that the student/teacher relationship can grow without unnecessary distraction from your/our core purpose.

Disclaimer Documents

Please click here for Disclaimer and Waiver  documents as these will need to be signed by you. Please note the examples of Disclaimer and Waiver here are old, they may be amended from time to time, the last time amended was January 2018, the changes were emphasis and look of the forms, we haven’t worked out how to upload the newer versions here but hard copies always available at the studio. Nobody passes reception in their first class if they have not signed these, just ask at reception if you forgot what you signed at your first class and we will give you a copy.